Shipping & Delivery

Shipping is FREE for all orders within the United States.

International shipping is available. If you are based outside of the U.S., please send an e-mail to irisedbysushmita@gmail.com, and I will get in touch shortly with shipping options based on size, weight and delivery location.

All products are shipped from Boston, Massachusetts. Please allow up to 7-10 days for the artwork to be packaged and dispatched. Once shipped, you will receive a tracking link with shipping information.

Please note that delivery partners could experience delays at times that are out of our control.

FAQs

What is your returns and refund policy?

As each artwork is carefully planned, handmade and is an original, I do not offer returns or refunds on any products. I aim to capture the artworks in the images very close to how they would look in reality, and I am here to provide more details or images upon request if you send me an email to irisedbysushmita@gmail.com. I therefore urge you to choose wisely and also read all the information provided in the description of our products.

What do I do if my purchase arrives damaged?

All shipped artwork parcels are insured with the shipping company. In the rare occasion that the package arrives after enduring damage during transit, please email me at irisedbysushmita@gmail.com, I will get back to you as soon as possible with a solution to the situation. Please include the following details in your email -

  1. Order number

  2. Photos of the package prior to opening

  3. Photos of damages to the product you have purchased

What products are used for the artworks?

All original artworks are created on gallery wrapped cotton canvas. The artworks are then created using professional grade acrylic paints, molding pastes and sealed with UV protective varnish.

How can I hang the artwork once it arrives?

A canvas hanging kit is what I recommend. You could get your hands on a kit that looks like this. If you wish for the artwork to arrive with a frame attached, please write to me at irisedbysushmita@gmail.com and I will get back with framing options for you.

How do I care for and clean for my artwork?

To preserve the texture and integrity of your textured artwork, gently dust the surface with a soft, dry brush or microfiber cloth. Avoid using water or cleaning solutions, as they may damage the texture or colors. Display your artwork away from direct sunlight and extreme temperatures to prevent fading or warping. If you have specific concerns, feel free to reach out for personalized care advice.